Negativity in the workplace drags down employee morale and adversely affects productivity and performance. It is evident in attitude, outlook, willingness to participate and engage, and the general vibe of the office. It is contagious and it often follows a feeling of loss of control or confidence.

Keeping in close touch with staff will help to alert you quickly when and if this negativity is taking hold in your office, and will allow you to diagnose and address the symptoms before the situation builds. You can learn about the issues, rumors and perceptions that are causing the negativity and then help you to formulate a strategy. Ignoring the situation will only fan the discontent and potential damage.

To keep the negativity from taking hold in the first place, there are strategies to employ.

• Give staff a voice to ask questions, address rumors, and participate in decision making about their jobs or work life.
• Recognize the impact of change and do your best to address questions that may come up before they do.
• Be transparent, fair and consistent with policies.
• If there is a problem with a staffer, address it with that person in a professional and respectful manner. Don’t blanket the entire team with the issue.
• Communicate with everyone as appropriate. Don’t assume trickle down communication works.
• Invest in your team. Provide training and development opportunities. Allow staffers to cross train each other if beneficial.
• Conduct regular performance appraisals and award bonuses and rewards.